Return policy

Refund and Return Policy

Our Commitment to our Valued Customers:

We are committed to being your trusted partner by providing you with commendable products, high-quality services and the convenience you deserve.
If you are not completely satisfied with your purchase, we are here to help you with an exchange, return or repair. Please contact our customer service by email at conctatneoluxpro@gmail.com .

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Returns

◆ General Returns:

NEOLUXPRO accepts returns for most products within 7 days from the date of purchase .
To be eligible for a return, the product must be in its original condition, unused and in its original packaging .
Shipping costs for returning items are the responsibility of the customer.

◆ Replaced products:

If you receive a defective product, please contact our customer service at neoluxpro@gmail.com within 7 days of purchase to arrange a return, exchange or refund.
NEOLUXPRO will bear all costs related to a defective product.
Our policy is valid for 7 days. If more than 7 days have passed since you received the product, unfortunately we will not be able to offer you a refund or exchange.

◆ Cases where reimbursement cannot be made:

• The item is sent to an incorrect address (including a return directly to the shipping address without contacting us first).
• You choose a return method with payment on delivery (Cash on Delivery – COD) .

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Refund Process

◆ Reimbursement method:

Refunds will be issued via the original payment method used for purchase .

◆ Processing time:

Please allow up to 7 business days for refund processing after receipt of the returned product.
The time it takes for your refund to appear in your account may vary depending on your payment provider.